Frequently Asked Questions

Questions? No problem.

Our FAQs page can help to find an answer to your questions about the quality, scope of our services, and our unique offerings.

What services do you provide?

Answer: We offer comprehensive moving services, including packing, transportation, and unpacking. Additionally, we provide custom closet design and installation, along with handyman services to help you settle into your new home seamlessly.

How do you calculate the cost of a move?

Answer: Our pricing is based on factors such as the distance of the move, the volume of items, and any additional services you choose, like closet installations or handyman work. We provide a detailed quote after an initial consultation.

Are your moving services insured?

Answer: Yes, we provide insurance coverage for all items during the moving process to protect against damage or loss.

How long does a typical move take?

Answer: The duration of a move depends on various factors, including the size of your home, the distance to your new location, and the specific services you require. We can give a more accurate timeline after discussing your needs.

Do I need to be present during the move or installation services?

Answer: We recommend that you or a representative be present to ensure that everything is handled to your satisfaction, although it's not mandatory for you to be there the entire time.

Can you accommodate last-minute moves?

Answer: We strive to accommodate last-minute requests based on availability. It's best to contact us as soon as possible for the best chance of securing your desired date.

Do you offer packing and unpacking services?

Answer: Yes, we offer both packing and unpacking services. Our team is trained to pack your items securely and to set up your new home as you desire.

How do you ensure the safety of delicate items during the move?

Answer: Our team uses high-quality packing materials and employs proven techniques to ensure that all items, especially delicate ones, are transported safely.

What happens if something is damaged during the move?

Answer: In the unlikely event of damage, our insurance coverage will compensate you for the repair or replacement of the item according to our policy terms.

Can you handle the disassembly and reassembly of furniture?

Answer: Yes, our team is equipped to disassemble and reassemble furniture as part of our moving services.

Do you offer storage solutions?

Answer: We can provide temporary storage solutions if you need time to prepare your new home before moving in your belongings.

How far in advance should I schedule my move?

Answer: We recommend scheduling your move at least four weeks in advance, especially during peak moving seasons.

What is included in your handyman services?

Answer: Our handyman services include TV mounting, wall-hidden wires construction, art installation, furniture assembly, curtain installation, closet organizing, fixture installations, and custom modifications that might be needed in your new home.

How are your closet design and installation services integrated into the moving process?

Answer: We can design and prepare your new closets before you move in, ensuring that your belongings can be directly organized into their new spaces as soon as they arrive.

Still have questions? Contact us directly,

our customer service operating hours are from 6:00 AM to 8:00 PM PST:

TOLL-FREE NUMBER: 1-800-707-6420

TEXT OR CALL US: 1-818-445-4277

We are here for you!